How to Get SASSA OTP Code in 2024

How to Get SASSA OTP Code (One Time Pin) in 2024?

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By Thembi Jansen

The South African Social Security Agency (SASSA) provides monthly COVID-19 Social Relief of Distress (SRD) grants of R350 to eligible South African citizens. In order to complete the SRD grant application and access funds, applicants need to obtain a SASSA one-time PIN (OTP) code.

In this guide we will explain everything you need to know about getting your SASSA OTP in 2024.

What is the SASSA OTP Code?

The SASSA OTP code is a randomly generated 6-digit number that is sent to applicants via SMS or email. It serves as an additional verification step to confirm the applicant’s identity and ensure SRD grant funds are allocated to the correct recipient.

Every SRD grant applicant receives a unique OTP code. SASSA introduced this extra layer of security to combat fraud and ensure payments reach the rightful owner.

When Does SASSA Send an OTP Code?

SASSA will send an OTP code in the following situations:

  • During the SRD application process – All applicants must enter the OTP to complete their application. This verifies their phone number or email is valid.
  • When applicants need to update their details – If you need to change any personal details, or change SASSA bank account information etc., SASSA will send an OTP to approve the changes.
  • When accessing SRD grant payments – Beneficiaries may need to enter the OTP code along with their SASSA card details to access funds.

Aside from these requests, SASSA will not send unsolicited OTP codes.

How To Get Your SASSA OTP Code?

If you need an OTP code from SASSA during the SRD grant application or payment process, there are two ways to obtain it:

1. Via WhatsApp

  • Save the SASSA WhatsApp number: 082 046 8553
  • Send “Hi” to initiate the chat
  • When SASSA replies, type “Help”
  • SASSA will respond with steps, select option “4”
  • Now choose “SASSA OTP”
  • Enter your SRD application Reference Number
  • Follow the prompts to receive your 6-digit OTP

2. Via the SASSA SRD Website

  • Visit the Official SASSA SRD website
  • Enter your ID number and cell phone number
  • Click “Send SMS”
  • SASSA will send your OTP to the registered mobile number
  • Enter the OTP when prompted to verify your application

Why is the SASSA OTP Code Important?

The SASSA OTP adds security for applicants and beneficiaries in the following ways:

  • Prevents identity fraud – Cybercriminals cannot access grants without the one-time SMS/email verification code.
  • Confirms valid contact details – Applicants must provide working phone/email to receive the OTP, ensuring SASSA can contact them.
  • Allocates funds correctly – Payments only released if the account holder enters the unique OTP, avoiding misdirected funds.

Can You Complete the SRD Application Without an OTP?

The SRD grant application cannot be fully processed without entering the OTP code sent by SASSA. The system requires the OTP to confirm applicants’ identities and contact details. After successfully applying for a SASSA grant, you can check the SASSA Status of your application. You can do so on our website at SASSA Status Check.

However, those struggling to obtain the OTP code can seek assistance from community leaders, social workers, or SASSA representatives. They may be able to help complete the OTP verification step.

How Does the SASSA OTP Code Work?

The SASSA OTP system functions as follows:

  1. Applicants provide ID number and contact details.
  2. SASSA sends a random 6-digit OTP to the phone/email.
  3. To verify, users must enter this OTP within a short validity period.
  4. Once validated, users can access detailed application information.
  5. For added security, OTP codes expire shortly after use.
  6. If unused, users must request SASSA to resend a new OTP code.

What If You Don’t Receive the SASSA OTP Code?

If your SASSA OTP code fails to arrive, don’t worry. You can easily fix the issue by following these steps:

Error Message “SASSA OTP Not Received”

  • If you enter an incorrect OTP several times, an “Invalid token” error appears.
  • The message states “already requested in 24 hours” – wait 24 hours and request a new code.
  • Ensure your phone has an active signal/data to receive SMS codes instantly.
  • Double check you entered the correct registered cell number on your SASSA account.

Contact SASSA to Fix OTP Issues

If you still don’t get the OTP code after 24 hours, contact SASSA directly:

  • Call the toll-free call Centre on 0800 60 10 11
  • Email SASSA at [email protected]
  • WhatsApp SASSA on 082 046 8553

SASSA now delivers OTP codes via both email and SMS. So if you face cell reception problems, email OTPs provide a backup verification route.

How Long Does it Take to Receive the OTP?

While OTP delivery times may vary, the process usually takes:

  • Email OTP: Up to 5 minutes
  • SMS OTP: Up to 2 hours

Delays could occur due to technical errors or network issues. If you don’t receive the OTP code within the expected delivery period, contact SASSA to resolve the problem.

Key Takeaways

  • All SRD applicants need a SASSA OTP code to complete the verification process
  • The OTP is a unique 6-digit number sent via SMS or email
  • It adds a layer of security to combat SRD grant fraud
  • Applicants can easily obtain the OTP code through WhatsApp or directly on the SASSA website
  • Make sure to enter valid contact details so SASSA can send your OTP code

Following these steps will help you securely obtain your SASSA OTP code in 2024 with no issues. Reach out to SASSA if you encounter difficulties receiving SASSA OTP Code.

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