SASSA Change Phone Number for SRD Grant Online

SASSA Change Phone Number for SRD Grant Online in [2024]


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By Thembi Jansen

As a beneficiary reliant on SASSA Social grants in 2024, it is essential to maintain an accurate, up-to-date phone number registered with the South African Social Security Agency (SASSA).

Your registered mobile number enables SASSA to send you vital SMS notifications about payment cycles, eligibility changes, and other updates related to your benefits throughout the year.

If your SASSA contact number is incorrect, changed, lost or stolen, you need to promptly inform them to prevent potential disruptions or delays to your grant payments.

Now you must be thinking, “How do I Change my Cellphone Number with SASSA?”

Well, worry not, this comprehensive guide outlines the proper steps you should follow to change your registered phone number with SASSA across all grant types including the COVID-19 SRD, disability, old age, child support, foster care and care dependency grants in 2024. In addition to updating your phone number, you can also learn how to change your banking details with SASSA

Important Note: Taking the time to update your phone details will ensure you continue receiving crucial information from SASSA regarding your social assistance funds and eligibility status next year.

When Should You Update Your Phone Number with SASSA?

There are two common situations when you will need to change your registered phone number details with SASSA in 2024:

Wrong Number Originally Provided:

If you made a mistake on your initial SASSA grant application and listed an incorrect phone number, you must update it so you can receive important SMS notifications. Having inaccurate contact details on file puts you at risk of missing notifications about your SASSA Benefits.

Lost or Stolen Mobile Device:

If your original SASSA registered number was on a cellphone that you no longer have access to due to loss or theft, you need to promptly provide your new active number to prevent disruptions. Without your latest contact number, SASSA has no way to notify you about grant payments. Thus, it is essential to have Accurate Contact Number of SASSA Grant Notifications.

Step-by-Step Guide on How to Change Your SASSA Phone Number Online in 2024?

Use this step-by-step guide to change your registered SASSA mobile number using their online portal in 2024:

  1. Visit the SASSA online services website at
  2. Enter your 13-digit South African ID number when prompted.
  3. Input your unique 6-digit SASSA application ID number issued upon grant approval.
  4. Click “Submit” to verify your identity as the original applicant.
  5. Select “Change Phone Number” from the available options.
  6. Carefully enter your new cell phone number to register with SASSA. Double check it is correct.
  7. You will receive a One Time PIN (OTP) code via SMS to the new number provided.
  8. Input the OTP code and click “Verify PIN” to validate the change request.
  9. Confirm the request on the next page to officially update your contact details with SASSA.
  10. Click “Submit” to complete the phone number change process.
  11. Allow 14 days for SASSA to verify your new number before next grant payment.

Important: You can only send SASSA one request to change your registered contact details within a 24 hour period. Submitting multiple update requests in a single day will not accelerate the processing time.

How To Change SRD Phone Number Without Application ID?

The SRD grant phone number cannot be changed online without the application ID. You can learn more about how to update your number by contacting SASSA directly in our article “How To Change SRD Phone Number Without Application ID?“.

Reporting SRD Lost Phone Number to SASSA in 2024

If your SASSA registered phone was lost, stolen or compromised, promptly report it in 2024 to prevent potential fraud:

  1. Go to and click “Report Lost or Stolen Phone”.
  2. Enter your 13-digit South African ID number when prompted.
  3. Confirm your SASSA registered number was changed without consent.
  4. Select “Yes” to submit an unauthorized cell phone change report.
  5. You will receive confirmation that SASSA received your report successfully.
  6. Proceed to change your number by following the steps outlined earlier.
  7. Allow 14 days from report date for SASSA to verify your new details and reinstate payments.

Warning: If you see a “record not found” status on your SASSA account, urgently contact their helpline on 0800 601 011 to block payments until verified.

Key Tips for SASSA Beneficiaries in 2024

  • Confirm your new phone number was updated correctly in your SASSA online account.
  • Be patient during the 14 day processing period after changing your number.
  • Only report your phone as lost/stolen if your registered number was changed without consent.
  • Do not share your SASSA registered number to prevent potential issues.

Following the proper procedures to change your registered phone number with SASSA will help avoid disruptions to grant payments and ensure you stay informed in 2024. Keeping your contact details current is crucial for beneficiaries relying on SASSA social assistance.

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